Our bureaux de change, this website
("Website") and our customer services telephone line are operated by Travelex
India Pvt Ltd (“Travelex” or "us" or "our") on behalf of
itself and its holding companies and subsidiaries (together, the "Travelex
group"). Travelex recognises the importance of safeguarding the Personal Information
Information will be processed by us and reflects Travelex's commitment to
maintain the confidentiality of personal information and to provide its
customers with the best possible service.
is Personal Information
Personal Information means such your personal information
which consists of information relating to:
identity such as name, gender, marital status etc.;
details such as your physical addresses, postal addresses, telephone and fax
information such as bank account or credit card or debit card or other payment
instrument details ;
physiological and mental health conditions;
detail relating to the above clauses as provided to us for providing services;
of the information received under the above clauses by us for processing or
storage under lawful contract or otherwise.
is Personal Information Collected?
You may be asked by staff at one of
our Travelex bureaux, prompted at various points on our Website or asked by one
of our customer services advisers to provide us with your Personal Information.
Accordingly, we may collect and process the following information about you
after receiving your consent in writing:
you provide by filling in forms; ,
of any transactions you carry out in-store at one of our bureaux and of the
fulfilment of your order(s);
you provide when entering Travelex prize draws or competitions;
collected from optional surveys that use for research purposes;
of your visits to the Website and the resources that you access; and
you contact us, we may keep a record of that correspondence
Please note that you have the
discretion to provide us the information. In case you do not wish to provide us
the information or want to withdraw your consent for providing the information,
we may not be able to provide you with the requisite services required by you.
and Retention of Personal Information
We only use personal information for
the purpose(s) for which we tell you that it has been collected, and for other legitimate
purposes as permitted by applicable Indian laws, including The Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules 2011 (the "Rules") formulated under The
Information Technology Act 2000 . We only retain your personal information for
as long as is necessary for such uses.
If you provide information when reserving
and buying travel money or other goods or services from Travelex, we may use
such personal information for the purposes of:
payment and processing your order;
with our legal and regulatory obligations (including fraud prevention and
with our obligations to third party product issuers in accordance with the
terms and conditions of their services;
you informed by email of similar Travelex group products or services to those
which you have bought, unless you have indicated that you would not like us to
you with any email alerts you have registered for;
that content from the Website is presented in the most effective manner for you
and for your computer;
you to participate in interactive features of our services, when you choose to
do so; and
you about changes to our services.
We may make use of the Personal Information
we have collected about you from the Website to enable third party websites to
display our advertisements to you. We do not disclose identifiable information
about our Website users to our advertisers, but we may provide them with
information to help us reach the kind of audience we want to target.
of Accurate Information
We strive to ensure that the
information we maintain about our customers is accurate, current and complete. Customers
may request Travelex for the review of any information submitted by them to
Travelex so as to ensure that the Personal Information provided by them is
accurate. We respond to requests from customers to correct inaccurate
information in a timely manner.
of Information via Established Security Procedures
When transmitting Personal Information
over the internet, please bear in mind that this is not completely secure.
Although we do our best to protect your Personal Information, we cannot
guarantee the security of information transmitted to the Website. However, when
you place an order online, your order is placed over a secure connection and
your personal information is encrypted to ensure it remains safe at all times.
Once we receive your personal
information, we use strict security standards and procedures to help prevent
unauthorised access. Where Travelex is required to make paper copies of your
personal information, such information is either:
in a secure locked storage facility and when required, archived in the same
onto our secure electronic systems (with the original paper copies shredded and
destroyed) and, when required, archived in a safe and secure manner.
All personal information which is
provided online is stored on our secure electronic systems and archived in a
of Personal Information to Third Parties
We may disclose your Personal Information
to any member of the Travelex group (which means our subsidiaries, our ultimate
holding company and its subsidiaries as defined in Section 4 of the Companies
We may disclose your Personal Information
to third parties for the following purposes:
the event that we sell or buy any business or assets, we may disclose your Personal
Information to the prospective seller or buyer of such business assets;
Travelex or substantially all of its assets or Travelex’s holding company or
substantially all of its assets are acquired by a third party, Personal Information
held by us about our customers will be one of the transferred assets; and
accordance with the obligations bestowed on us by our third party product
issuers so that they may process your order and, unless you have indicated that
you would not like us to do so, keep you informed of similar products or
services to those which you have bought (please note that these third party
product issuers have their own privacy policies and accordingly we cannot
accept any responsibility or liability for the handling of Personal Information
by such third parties in accordance with such policies);
we are under a duty to disclose or share your Personal Information in order to
comply with our legal obligations or in order to enforce our conditions of sale
(including the Online Terms and Conditions) and other agreements; or to protect
the rights, property, or safety of Travelex, our customers, or others. This
includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.
The Personal Information that we
collect from you may be transferred to, and stored at, a destination outside India. It may
also be processed by staff operating outside India who work for us or for one of
our suppliers (including third party product issuers). Such staff may be
engaged in, among other things, the fulfilment of your order, the processing of
your payment details and the provision of support services. By submitting your
personal information, you agree to this transfer, storing or processing. We
will take all reasonable steps to ensure that such personal information is
least the same level of data protection as provided under the Rules.
Addresses and Cookies
We may collect information about your
visits to the Website and your computer (including where available, your IP
address, operating system and browser type) for system administration and to
report such information to our advertisers. This is statistical data about our
users' browsing actions and patterns, and does not identify you as an
We collect such information by using
a "cookie" file.
Cookies are small text files placed
on your computer, phone or tablet by websites or sometimes by emails. Cookies
provide us with useful information which we use to improve our Website and make
it possible for Travelex to identify some of your preferences. When you revisit
our Website, Travelex's computer server will recognise the cookie, giving us
information about your previous visits which help us to analyse how our
customers interact with our sites so we can make improvements. This is
statistical data about our users' browsing actions and patterns, and does not
identify you as an individual.
We use three types of cookies on our
Session cookies that are deleted
after each visit.
Persistent cookies that remain in
place across multiple visits to our sites until they either expire or you
Third party cookies that are used by
our approved business partners.
You can set your preferences on how
your browser. Most browsers are originally configured to accept cookies
automatically. Please note that if your browser is not configured properly or
if you alter your browser to disable the acceptance of cookies, you may not be
able to use the Website. Unless you have adjusted your browser settings so that
access our Website.
Please note that our advertisers may
Policy of advertiser websites to find out how they manage cookies.
Links to Third Party Websites
Our site may, from time to time,
contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and accordingly we cannot accept
any responsibility or liability for such policies. It is therefore advisable to
check these policies before you submit any Personal Information to these
You have the right to access, review
and update any information provided by you. Your right of access can be
exercised in accordance with the Rules. Any request, except a request to review
and update any Personal Information, may be subject to a fee of Rs[insert] to
meet our costs in providing you with details of the information we hold about
Any changes we make to our Privacy
Policy in the future will be posted on this page. Please do check our Privacy
Policy from time to time to take notice of any changes made. By providing us
with your Personal Information, using the Website and/or any service offered
via the Website, in-store at one of our bureaux or over the phone, or by
be deemed to have accepted these changes.
on 13th June 2013.
from Travelex Email Marketing Communications
You may want to discontinue receiving
information from the Travelex group. While this may mean that you will not
receive product or service information of interest to you, we respect anyone’s
wishes not to be informed directly of these promotions or product introductions
by emailing firstname.lastname@example.org. Please specify that you want to be
removed from the Travelex email database. You will also be provided with an
unsubscribe link in any email marketing communications we send you.
Questions, comments, grievances and