Travelex Online Terms and Conditions 

Who We Are

Travelex India Pvt. Ltd,  ‘A’ Wing, 2nd Floor, Paradigm Tower, Mindspace, Link Road, Malad West, Mumbai – 400 064. India.

You can also contact us at:  

Use of the Website

This website, (the "Website"), is operated by Travelex India Pvt Ltd (“Travelex" or "us" or "our") on behalf of itself and its holding companies and subsidiaries (together the "Travelex group"). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website and availing our services, you indicate that you have read, understood and accepted these Online Terms and Conditions including any additional or amended terms or conditions as applicable for a particular service from time to time and that you agree to abide by them. By using any of the services on our website, you represent and warrant that you are 18 years of age. We may decline to render any services to you, if we believe that you are less than 18 years of age.

If you do not agree to the Online Terms and Conditions, please refrain from using the Website and from using our services.

General Rules 

 You shall not in any manner host, display, upload, modify, publish, transmit, update or share any information that --

(a) belongs to another person and to which you do not have any right to;

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;

(c) harms minors in any way;

(d) infringes any patent, trademark, copyright or other proprietary rights;

(e) violates any law for the time being in force;

(f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(g) impersonate another person;

(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.


Copyright Notices

Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by Travelex. You may access the Website for your own use of the facilities offered and may retrieve, store, cite or refer to or print content from the Website for educational, research, non-commercial, private or personal use only as provided for under Indian law. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its contents.. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex.

If you print off, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made.

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex.

Trademark Notices

"Travelex™" and "The Worldwide Money Logo™" are registered trademarks of the Travelex group. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Web Content and Materials

The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Travelex determination and acceptance. Travelex may discontinue or make changes to the information, products or services described herein at any time. Any dated information is published as of its date only, and Travelex does not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third party websites are provided solely as pointers to information on topics or services that may be useful to users of the Website, and Travelex has no control over the content on such other websites. Links to other sites do not imply any responsibility for the opinions, ideas, products, information or services offered on such sites, or any representation regarding the content on such sites. These links are provided to you as a convenience only. You are responsible for complying with the terms of use of those sites. Travelex makes no warranties, either express or implied, concerning the content of such sites.


Travelex may terminate your access and use of any part of the Website at any time without notice if you are in breach of any of the terms of these Online Terms and Conditions or for any other reason. Travelex reserves the right to cease operating the Website at any time without notice.


If you have any concerns about material which appears on the Website,

In the event you have any grievance in relation to any content uploaded using our Services, you may contact our Grievance Officer at the following address:


Reservation of Travel Money

This internet ordering service (the "Service") is provided by Travelex India Pvt Ltd.

These Online Terms and Conditions apply to the internet order service on the Website (the “Service”), which consists of an online reservation facility for foreign currency bank notes (collectively, "Travel Money").

Use of the Service

The Service is only available to individuals aged 18 years or over, and who are resident in and accessing the Service from India. The Service may only be used to reserve Travel Money for holiday or business travel and not for speculative, investment or any other purposes. By reserving Travel Money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed from time to time on the online ordering screen. All orders are subject to a maximum value of INR 1,50,000 per person per order. There is a minimum order value of INR 10,000) for orders; A service tax of 0.124% will apply to all online orders. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations.

Please note that the rates available on the Website are set separately from the rates provided in-store, and may therefore vary. You will not be able to get our Website rates in-store unless you have pre-ordered your currency through the Website.

Placing an Order

When you place your order, you will be given the option of whether you want to collect your order at the locations listed from time to time on the online reservation screen.

You can order up to 14 days in advance of the collection date. Selected currencies will be available for collection after 24 hours, provided that we receive and subsequently confirm your order by 3.00 p.m. IST. All other currencies will be available for collection after 3 days, provided we receive and subsequently confirm your order by 3.00 p.m. IST.Major currencies reserved up to order value of INR 50,000 are available for collection after 24hrs, provided that we receive your online order by 15.00 hrs IST. For major currencies reserved to order value above INR 50,000 are available for collection after 3 working days, provided that we receive your online order by 15.00 hrs IST. All exotic currencies are available for collection after 3 working days, provided that we receive your online order by 15.00 hrs IST.


To place an order, follow the instructions on the reservation screen. Once you have entered the reservation screen you must complete your order within 20 minutes otherwise your session may time out and you will have to restart the order process. You are able to correct errors on your order up to the point at which you click on "Reserve My Currency Now" on the reservation details screen. You will not be required to enter any payment details on our online reservation form – payment for your order will be taken from you on collection of your order.

Exchange Rates: the exchange rates we quote online are real time rates and subject to change. The exchange rate provided in your order is indicative of the rate you could receive at your chosen Travelex location. Please note that the rate may have changed (up or down) by the time you decide to purchase your currency, even on the same day. In the event that the exchange rate offered to walk-up customers at your chosen Travelex location is more preferable that the exchange rate indicated at the time of your reservation order, you will be entitled to receive the preferable rate for your order.

We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order. We may, at any time, decline to process your order or any part of your order for any reason. A contract between you and us is only formed when we send you a confirmation email that your order has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it will be the only record of your order.

Collecting Your Travel Money

You will be required to pay for your Travel Money on collection. Orders may only be collected by the person named on the order form from the Travelex location set out in your confirmation email. Collection is subject to the opening times of the collection location. Details for the opening times of the collection location will be notified to you at the time of the order and can be obtained on the Website. Please remember to allow sufficient time to make your collection before departing on your travels.

At the time of collection you will need to produce either a valid passport or a PAN  card for identification purposes. Depending on your order, Travelex reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on any card used to make the purchase must match that on the identification document(s) used. In order to enable Travelex to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, Travelex reserves the right to take a copy of your identification document(s) and the card used to make the purchase, at the time of collection.

Travellers Cheques

If you purchase Travellers Cheques, you will be subject to the purchase, refund and other terms and conditions set by the issuer of the Travellers Cheques. Please visit for a copy of these terms and conditions and read them carefully when you receive the Travellers Cheques, as such terms and conditions are in addition to the Online Terms and Conditions and are between you and the issuer of the Travellers Cheques. If your Travellers Cheques are lost or stolen, the issuer will only refund their face value if you have complied with their terms and conditions.


No admin fee is applicable for all foreign currency transaction orders. However the transaction is subject to a service tax of 0.124%, which will be paid by the customer. 

Use of Service

You agree that you use of the Service shall be in accordance with these Online Terms and Conditions and shall be for lawful and personal purposes in accordance with the representations made by you to Travelex.


By accepting these Online Terms and Conditions, you hereby authorise us to communicate with you from time to time about our services (other than the Service) including (without limitation) special offers, discounts, promotions, operational changes and/or new services.  

Countdown Offers

A "Countdown Offer" is any Travelex online promotion which is available for a short period of time (for example, a Pounds Sterling rate promotion which lasts for 1 hour, or a US Dollars rate promotion which lasts for 1 hour 30 minutes) (also known as a "Currency Happy Hour") whereby the offer is "counted down" by use of a timer (the "Timer") on the Website.

From time to time, Travelex may offer you Countdown Offers on the Website, subject to the following terms and conditions:

  1. A Countdown Offer only applies to online orders on the Website for the duration specified on the Timer. Please note that due to the amount of time it takes for rates to be uploaded onto the Website, the Countdown Offer may be available on the Website up to 10 minutes before the Timer is due to start and 5 minutes after the Timer has run out. This is to ensure that the Countdown Offer is available for the full duration of the promotion.
  2. A Countdown Offer may apply to more than one currency rate at any one time, subject to the time limits imposed by the Timer.
  3. In order to qualify for the Countdown Offer rate all you need to do is enter the amount of the particular currency which is subject to the Countdown Offer in the ordering screen – the promotional rate will automatically apply to your order should you complete your order by clicking "Buy My Currency Now" within the time limits indicated by the Timer.
  4. If you have not clicked on "Buy My Currency Now" before the Timer runs out, you will receive the following message: "A rate change has occurred, please check your order summary as it may have changed". Should you wish to proceed with your order you will be charged the new rate and not the promotional rate under the Countdown Offer.

Promotion Codes

From time to time Travelex or its affiliates may provide you with a special Promotion Code for use on the Website. Please note that some Promotion Codes may only be available for a limited time. Travelex does not guarantee the availability of Promotion Codes or the terms of any such offers.

If you have been provided a Promotion Code by an affiliate, please see affiliate terms and conditions for details of that offer.


Your Right to Cancel

You may cancel your order at any time prior to collection by contacting the Travelex location set out in your confirmation email. If you have not cancelled your order and you fail to collect your order from the nominated Travelex location within 72 hours of the collection time then your order will be marked as non-collected.

Corrections and Complaints

If you need to make any changes to your order after you have clicked the "Reserve My Currency Now" button on the order details screen, please contact the Travelex location set out in your confirmation email.

If you or have any comments or complaints please contact our Grievance Officer at the following address:



Third Party Rights

When you place an order for Travel Money we are entering a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Please click on Privacy Policy to find out how we use your Personal Information. By using the Website, you consent to such use and warrant that all information provided by you is accurate.

Limiting Our Liability

All content and services on or available through the Website are provided on an "as is" basis and Travelex does not make any representation or give any warranty in respect of the Website or its content. In particular, Travelex does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.

We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:

  1. any failure by you to provide us with correct information when you place your order;
  2. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;
  3. any damage to your computer equipment as a result of using the Website or the Service;
  4. any loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level; or
  5. any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.

Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.

Alteration of Terms

We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated on 13th June 2013. 

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the Law of the Republic of India.  Any dispute, which cannot be resolved between us, shall be resolved in the courts of the Republic of India. 


You will indemnify us against all liability, claims, damages, loss or costs or expense of any kind or nature suffered by us or instituted against us by a third party howsoever arising from your access to the Website or your breach of any of the terms and conditions mentioned above; 

If you breach any of the terms and conditions, then we may, without prejudice to any of our other rights and without notice to you, we may stop or suspend your use of the Service and the Website. We also reserve the right to claim damages from you or to institute legal proceedings against you, should the circumstances so require. 

Global Web Sites