Online Terms and Conditions
Travelex India Pvt. Ltd, ‘A’ Wing, 2nd Floor, Paradigm
Tower, Mindspace, Link Road, Malad West, Mumbai – 400 064. India.
You can also contact us at: firstname.lastname@example.org
of the Website
This website, www.travelex.co.in
(the "Website"), is operated by Travelex India Pvt Ltd (“Travelex"
or "us" or "our") on behalf of itself and its holding
companies and subsidiaries (together the "Travelex group"). Access is
provided only in accordance with Travelex’s Online Terms and Conditions. Please
read the following Online Terms and Conditions carefully before you start to
use the Website. By using the Website and availing our services, you indicate
that you have read, understood and accepted these Online Terms and Conditions including
any additional or amended terms or conditions as applicable for a
particular service from time to time and
that you agree to abide by them. By using any of the services on our
website, you represent and warrant that you are 18 years of age. We may decline
to render any services to you, if we believe that you are less than 18 years of
If you do not agree to the Online
Terms and Conditions, please refrain from using the Website and from using
You shall not
in any manner host,
display, upload, modify, publish, transmit, update or share any information
(a) belongs to another person and to which you
do not have any right to;
(b) is grossly harmful, harassing,
blasphemous, defamatory, obscene, pornographic, paedophilic, libellous,
invasive of another's privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, or otherwise
unlawful in any manner whatsoever;
(c) harms minors in any way;
(d) infringes any patent, trademark,
copyright or other proprietary rights;
(e) violates any law for the time being in
(f) deceives or misleads the addressee about
the origin of such messages or communicates any information which is grossly
offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other
computer code, files or programs designed to interrupt, destroy or limit the
functionality of any computer resource;(i) threatens the unity, integrity, defence,
security or sovereignty of India,
friendly relations with foreign states, or public order or causes incitement to
the commission of any cognisable offence or prevents investigation of any
offence or is insulting any other nation.
Copyright in works contained in the
Website, including but not limited to all software, design, text, images, sound
recordings, animations and video sequences, are owned, or licensed, except as
otherwise expressly stated, by Travelex. You may access the Website for your
own use of the facilities offered and
may retrieve, store, cite or refer to or print content from the Website for
educational, research, non-commercial, private or personal use only as provided
for under Indian law.
You may not otherwise copy, transmit, display, perform, distribute (for
compensation or otherwise), license, alter, store or otherwise use the Website
or any of its contents.. You must not modify the paper or digital copies of any
Website content you have printed or downloaded in any way, and you must not use
any images, sound recordings, animations and video sequences separately from
any accompanying text. At no point are you permitted to use any Website content
for commercial purposes without the prior written consent of Travelex.
If you print off, copy or download
any part of the Website in breach of these Online Terms and Conditions, your
right to use the Website will cease immediately and you must, at our option,
return or destroy any copies of the Website you have made.
Linking to the Website (whether to
the home-page or otherwise and including framing) is permitted only with the
prior written consent of Travelex.
"Travelex™" and "The
Worldwide Money Logo™" are registered trademarks of the Travelex group.
Other featured words or symbols, used to identify the source of goods and
services, are the trademarks of their respective owners.
Content and Materials
The information, materials and
services contained in the Website are subject to change from time to time
without notice. Not all products and services are available in all geographic
areas. Your eligibility for particular products and services is subject to final
Travelex determination and acceptance. Travelex may discontinue or make changes
to the information, products or services described herein at any time. Any
dated information is published as of its date only, and Travelex does not
undertake any obligation or responsibility to update or amend any such
information. Furthermore, by offering information, products or services via the
Website, no solicitation is made by Travelex to any person to use such
information, products or services in jurisdictions where the provision of such
information, products or services is prohibited by law.
to Other Sites
Links to third party websites are
provided solely as pointers to information on topics or services that may be
useful to users of the Website, and Travelex has no control over the content on
such other websites. Links to other sites do not imply any responsibility for
the opinions, ideas, products, information or services offered on such sites,
or any representation regarding the content on such sites. These links are
provided to you as a convenience only. You are responsible for complying with
or implied, concerning the content of such sites.
Travelex may terminate your access
and use of any part of the Website at any time without notice if you are in
breach of any of the terms of these Online Terms and Conditions or for any
other reason. Travelex reserves the right to cease operating the Website at any
time without notice.
If you have any concerns about
material which appears on the Website,
the event you have any grievance in relation to any content uploaded using our
Services, you may contact our Grievance Officer at the following address:
of Travel Money
This internet ordering service (the
"Service") is provided by Travelex India Pvt Ltd.
These Online Terms and Conditions
apply to the internet order service on the Website (the “Service”), which
consists of an online reservation facility for foreign currency bank notes (collectively,
of the Service
The Service is only available to
individuals aged 18 years or over, and who are resident in and accessing the
Service from India.
The Service may only be used to reserve Travel Money for holiday or business
travel and not for speculative, investment or any other purposes. By reserving Travel
Money from us, you confirm that you have read and understood the Online Terms
and Conditions and agree to be bound by them and to comply with all applicable
laws and regulations.
The Service is only available for the
currencies listed from time to time on the online ordering screen. All orders
are subject to a maximum value of INR 1,50,000 per person per order. There is a
minimum order value of INR 10,000) for orders; A service tax of 0.124% will
apply to all online orders. Currency availability may also be subject to
further monetary limits, currency exchange restrictions and to customers
complying with all applicable laws and regulations, including those relating to
anti-money laundering regulations.
Please note that the rates available on the Website are set separately
from the rates provided in-store, and may therefore vary. You will not be able
to get our Website rates in-store unless you have pre-ordered your currency
through the Website.
When you place your order, you will
be given the option of whether you want to collect your order at the locations
listed from time to time on the online reservation screen.
can order up to 14 days in advance of the collection date. Selected currencies will
be available for collection after 24 hours, provided that we receive and
subsequently confirm your order by 3.00 p.m. IST. All other currencies will be
available for collection after 3 days, provided we receive and subsequently
confirm your order by 3.00 p.m. IST.Major currencies reserved up to order
value of INR 50,000 are available for collection after 24hrs, provided that we
receive your online order by 15.00 hrs IST. For major currencies reserved to
order value above INR 50,000 are available for collection after 3 working days,
provided that we receive your online order by 15.00 hrs IST. All exotic
currencies are available for collection after 3 working days, provided that we
receive your online order by 15.00 hrs IST.
To place an order, follow the
instructions on the reservation screen. Once you have entered the reservation screen
you must complete your order within 20 minutes otherwise your session may time
out and you will have to restart the order process. You are able to correct
errors on your order up to the point at which you click on "Reserve My
Currency Now" on the reservation details screen. You will not be required
to enter any payment details on our online reservation form – payment for your
order will be taken from you on collection of your order.
Exchange Rates: the exchange rates we
quote online are real time rates and subject to change. The exchange rate
provided in your order is indicative of the rate you could receive at your
chosen Travelex location. Please note that the rate may have changed (up or
down) by the time you decide to purchase your currency, even on the same day.
In the event that the exchange rate offered to walk-up customers at your chosen
Travelex location is more preferable that the exchange rate indicated at the
time of your reservation order, you will be entitled to receive the preferable
rate for your order.
We reserve the right to request
further information from you at any time to enable us to complete your order
and/or to comply with regulatory requirements. By placing an order, you confirm
that the details contained in the order are correct in all respects. The system
will display a confirmation screen setting out the details of your order. This
confirms receipt of your order. We may, at any time, decline to process your
order or any part of your order for any reason. A contract between you and us
is only formed when we send you a confirmation email that your order has been
accepted. Please print a copy of the confirmation screen for your records and
print or store the confirmation email in a safe place, as it will be the only
record of your order.
Your Travel Money
You will be required to pay for your
Travel Money on collection. Orders may only be collected by the person named on
the order form from the Travelex location set out in your confirmation email.
Collection is subject to the opening times of the collection location. Details
for the opening times of the collection location will be notified to you at the
time of the order and can be obtained on the Website. Please remember to allow
sufficient time to make your collection before departing on your travels.
At the time of collection you will need
to produce either a valid passport or a PAN card for identification purposes. Depending on
your order, Travelex reserves the right to ask for further information and
identification (such as proof of residential address) in accordance with its
anti-money laundering policies. The name on any card used to make the purchase
must match that on the identification document(s) used. In order to enable
Travelex to comply with its anti-money laundering and other legal obligations
and its internal risk and fraud policies, Travelex reserves the right to take a
copy of your identification document(s) and the card used to make the purchase,
at the time of collection.
If you purchase Travellers Cheques,
you will be subject to the purchase, refund and other terms and conditions set
by the issuer of the Travellers Cheques. Please visit www.americanexpress.com
for a copy of these terms and conditions and read them carefully when you
receive the Travellers Cheques, as such terms and conditions are in addition to
the Online Terms and Conditions and are between you and the issuer of the
Travellers Cheques. If your Travellers Cheques are lost or stolen, the issuer
will only refund their face value if you have complied with their terms and
No admin fee is applicable for all
foreign currency transaction orders. However the transaction is subject to a service
tax of 0.124%, which will be paid by the customer.
You agree that you use of the Service shall be in accordance with these Online
Terms and Conditions and shall be for lawful and personal purposes in
accordance with the representations made by you to Travelex.
By accepting these Online Terms and Conditions,
you hereby authorise us to communicate with you from time to time about our
services (other than the Service) including (without limitation) special
offers, discounts, promotions, operational changes and/or new services.
A "Countdown Offer" is any
Travelex online promotion which is available for a short period of time (for
example, a Pounds Sterling rate promotion which lasts for 1 hour, or a US
Dollars rate promotion which lasts for 1 hour 30 minutes) (also known as a
"Currency Happy Hour") whereby the offer is "counted down"
by use of a timer (the "Timer") on the Website.
From time to time, Travelex may offer
you Countdown Offers on the Website, subject to the following terms and
Countdown Offer only applies to online orders on the Website for the duration
specified on the Timer. Please note that due to the amount of time it takes for
rates to be uploaded onto the Website, the Countdown Offer may be available on
the Website up to 10 minutes before the Timer is due to start and 5 minutes
after the Timer has run out. This is to ensure that the Countdown Offer is
available for the full duration of the promotion.
Countdown Offer may apply to more than one currency rate at any one time,
subject to the time limits imposed by the Timer.
order to qualify for the Countdown Offer rate all you need to do is enter the
amount of the particular currency which is subject to the Countdown Offer in
the ordering screen – the promotional rate will automatically apply to your
order should you complete your order by clicking "Buy My Currency
Now" within the time limits indicated by the Timer.
you have not clicked on "Buy My Currency Now" before the Timer runs
out, you will receive the following message: "A rate change has occurred,
please check your order summary as it may have changed". Should you wish
to proceed with your order you will be charged the new rate and not the
promotional rate under the Countdown Offer.
From time to time Travelex or its
affiliates may provide you with a special Promotion Code for use on the
Website. Please note that some Promotion Codes may only be available for a
limited time. Travelex does not guarantee the availability of Promotion Codes
or the terms of any such offers.
If you have been provided a Promotion
Code by an affiliate, please see affiliate terms and conditions for details of
Right to Cancel
You may cancel your order at any time
prior to collection by contacting the Travelex location set out in your confirmation
email. If you have not cancelled your order and you fail to collect your order
from the nominated Travelex location within 72 hours of the collection time
then your order will be marked as non-collected.
If you need to make any changes to
your order after you have clicked the "Reserve My Currency Now" button
on the order details screen, please contact the Travelex location set out in
your confirmation email.
If you or have any comments or
complaints please contact our Grievance Officer at the following
When you place an order for Travel
Money we are entering a contract with you personally. Nothing in these terms
will confer any benefit on any third party or any right to enforce these terms.
Personal Information and Payment
Information. By using the Website, you consent to such use and warrant that all
information provided by you is accurate.
Limiting Our Liability
All content and services on or
available through the Website are provided on an "as is" basis and
Travelex does not make any representation or give any warranty in respect of
the Website or its content. In particular, Travelex does not give any warranty
as to the accuracy, suitability, reliability, completeness, performance,
fitness, freedom from viruses or timeliness of the content or services
contained on the Website. Moreover, but without limiting the exclusion, the
information services on the Website are intended for use by holiday or business
travellers or by individuals or companies seeking to make payments abroad in
foreign currencies, and should not be used for speculation or investment. These
information services and other content of the Website are not intended to
amount to advice on which reliance should be placed. We accept no responsibility
or liability arising from any reliance placed on such services by any visitor
to the Website or by anyone who may be informed of any of its contents. In
addition, we give no assurances that you will receive the services for which
We use reasonable care and skill in
providing the Service. However, we shall not be liable to you for the
failure by you to provide us with correct information when you place your
we are unable to perform any of our obligations to you due to failure of any
technical systems or for any other reasons beyond our reasonable control
including, amongst other things, war, terrorism, government action, natural
disaster, and industrial dispute;
damage to your computer equipment as a result of using the Website or the
loss of information or unauthorised use of data arising as a result of you
using encryption systems below our recommended level; or
indirect, or consequential losses, claims or damages suffered by you or
incurred from your use or delay or inability to use the Website or the Service
Our maximum liability to you in
respect of each use of the Service for a Travel Money order shall be to refund
the purchase price of that Travel Money order. The disclaimers and limitations
of liability in these Online Terms and Conditions shall not apply to any
damages arising from death or personal injury caused by the negligence of
Travelex or any of its employees or agents or for fraud. If any provisions of
these Online Terms and Conditions including any disclaimers and limitations is
found to be unlawful or unenforceable then such provisions shall fall away and
shall not affect the validity and enforceability of the remaining terms. This
does not affect your statutory rights.
We may, at any time, with immediate
effect, in respect of future orders, change, suspend or withdraw the Website,
the Service and these Online Terms and Conditions without notice and without
liability to you. If we revise these terms, we will post the revised version on
the Website. You are expected to check our Online Terms and Conditions from
time to time to take notice of any changes we make, as they are binding on you.
By using the Website or the Service or by placing orders after we have changed
these terms, you will be accepting the changes.
These Online Terms and Conditions
were last updated on 13th June 2013.
Our relationship shall be governed
and interpreted in accordance with the Law of the Republic of India.
Any dispute, which cannot be resolved
between us, shall be resolved in the courts of the Republic of India.
You will indemnify us against all
liability, claims, damages, loss or costs or expense of any kind or nature suffered
by us or instituted against us by a third party howsoever arising from your access
to the Website or your breach of any of the terms and conditions mentioned
If you breach any of the terms and
conditions, then we may, without prejudice to any of our other rights and
without notice to you, we may stop or suspend your use of the Service and the
Website. We also reserve the right to claim damages from you or to institute
legal proceedings against you, should the circumstances so require.