Terms of Use

This website, www.travelexindia.com (the “Website” ), is operated by Travelex India Private Limited (“TIPL”, “we” , “us” or “our”) on behalf of itself and its holding companies and subsidiaries (together the “Travelex group”). Access is provided only in accordance with these Website Terms and Conditions.

1. Use of Website

This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of www.travelexindia.com Website. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website. We recommend that you print a copy of these terms for future reference.

2. Applicability of Terms of Use


By implicitly or expressly accepting these Terms of Use, you also accept and agree to be bound by TIPL’s Policies (including but not limited to Privacy Policy) available on the Website as amended from time to time. If you transact on the Travelex’s Group Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with TIPL and these terms and conditions including the policies constitute your binding obligations, with TIPL.

3. Copyright Notice

Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by TIPL. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content. You must not modify the paper or digital copies of any of this Website content that you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without our prior written consent.

4. Permission and Access

TIPL permits you to access and use this Website and not to download (other than page caching) it, or any portion of it, except with express written consent of TIPL. The permission to access or use the Website does not include any resale or commercial use of this Website or its contents. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of TIPL and its affiliates. You may not use any metatags or any other "hidden text" utilising the Website’s or TIPL’s name or trademarks. TIPL has a right to revoke the permission to use the Website with immediate effect in case of any unauthorised use.

5. Compliance with Law

By using this Website, you agree to comply by all the applicable laws and its amendments including but not limited to the Information and Technology Act, 2000 and the rules made there under.

6. Printing Content

If you print off, copy or download any part of the Website in breach of these Website Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made.

7. Links to Website

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with our prior written consent.

8. Content and Material

i) The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Website is accurate, complete or up-todate.

ii) The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Furthermore, by offering information, products or services via the Website, we make no solicitation to any person to use such information, products or services in jurisdictions where the provision of such information, products or services are prohibited by law.

9. Links to Other Websites

We make no warranties, either express or implied, concerning the content of the Website and/or Links to third-party websites if any are provided.


All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website on or by this Website or otherwise disclosed, submitted or offered in connection with your use or access of this Website (collectively, the "Comments") shall be and remain the property of TIPL. Such disclosure, submission or offer of any Comments, shall constitute an assignment to TIPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, TIPL owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

11. Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by TIPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai.

12. Viruses

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. The breach of this provision shall be construed as a criminal offense under the applicable provisions of Law. In the event of such a breach, your right to use our Website will cease immediately.

13. Use of TIPL Website

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Region of Use

Our Website is directed to people residing in India. We do not represent that content available on or through our Website is appropriate for use or available in other locations.

15. Suspension of Website

Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Website, for business and operational reasons.

16. Indemnity

You agree to defend, indemnify and hold harmless TIPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to TIPL or any third-party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

17. Disclaimer of Warranties and Liability

All the information made available to you through this Website are provided on “as is” and “as available” basis without any representation or warranties, expressed or implied except otherwise specified in writing. Without prejudice to the for going paragraph, TIPL does not warrant that:

  • This Website will be constantly available, or available at all; or
  • The information on this Website is complete and accurate TIPL will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website.

TIPL does not warrant that this Website; information, content, product (including software) included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us, are free of viruses or other harmful components.

18. Excluded Services

The services provided by this Website do not include the provision of computer or other necessary equipment to access the Website. To use this Website, you will require Internet connectivity and appropriate telecommunication links. TIPL shall not be liable for any telephone or other costs that you may incur.

19. Termination

We may terminate your access and use of any part of the Website at any time without notice if you are in breach of any of the terms of these Website Terms and Conditions or for any other reason. We reserve the right to cease operating the Website at any time without notice.

20. Changes to Terms and Conditions

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time. Grievance officer In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: The Grievance Officer Travelex India Private Limited Address: Unit 201, 2nd Floor, Paradigm A, Mindspace, Malad West, Mumbai 400064 Phone: 022-6675 7500